ORDERS

Many items are made to order and ship from our NYC studio within 3-4 business days. Orders received after 11am will be fulfilled starting the next business day. In stock items ship sooner. We will contact you should your order be delayed for any reason.

Feel free to contact us for an update on your order status. You can also inquire if an item is in stock or needs to be made to order, which may take more time. We can give you an estimate on when your order will ship.

SOLD OUT ITEMS

Our inventory can be limited, and styles or sizes do sell out. Click the button on the product page to be notified by email when a sold out item becomes available. If we will not be restocking that item or size we will let you know.

SHIPPING

We offer free USPS ground shipping on all US orders over $50. You can choose from USPS, UPS, or local pick-up. Please consider expedited shipping for important deliveries.

We currently ship to the Inited States, Canada, and the United Kingdom. If you are located outside these regions but would like to place an order, please contact us directly. We're happy to work with you to arrange a customized shipment to your country. 

USPS

Allow 1-5 days for First-Class, and 1-3 days for Priority Mail for shipping to all USA destinations from NYC.

You will receive a tracking number for all shipments. Average days in transit are based on destination. We are not responsible for postal delays, or lost packages. Please note First Class and Priority Mail shipping estimates are not guaranteed by USPS, as per their terms & conditions. 

UPS

Allow 1-5 days for Ground, 2-7 days for Ground Saver, 2 days for 2nd Day Air, and 1 day for Next Day Air for shipping to all USA destinations from NYC.

We use UPS Worldwide Expedited for all international shipments, which ships in 2-5 business days.

International mail is subject to customs examination in the destination country. Once our products have shipped, we are not responsible for tariffs, custom duties or import fees that may be charged when the package arrives in the destination country. We are not responsible for delays due to international customs processing, lost shipments, or unclaimed goods in the destination country. For international shipping delays, please call your local customs office. 

MISSING PACKAGES

If your tracking number indicates that your order was delivered, but you are unable to locate your package, be sure to check around your property/lobby/mailroom and reach out to building management or neighbors, in case someone has accepted the package on your behalf or if it was misdelivered.

We advise waiting 1-2 business days to see if the package is re-delivered by the carrier, If your package has still not been located or redelivered after 2 days, please notify the carrier directly, in order to file a claim and launch an investigation. If you are able to inquire directly, as your local post office, that's best, but if not, please follow the carrier's website protocols for making your claim.

Please note, for all USPS claims, it will be your local post office that initiates the search, and not ours. 

Once your claim is filed, you will receive a claim number from the carrier. Please contact us with your claim number and we will take the next steps to assist you with the resolution of this issue.

We are not responsible for items marked "delivered" by the carrier, that have been lost or stolen after they are delivered. 

We are not responsible for domestic or international mail that is undeliverable due to an incorrect shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back to Cynthia Rybakoff, and will incur a reshipment fee. Please ensure your delivery address is correct and secure.

LOCAL PICKUP

We offer pickups Monday-Friday 11am-6pm at our studio showroom. The pickup time in your confirmation is an estimate. We will email you a pickup window, when your order is ready. Please bring your confirmation email.

Please email us any inquiries regarding local pickup, or before placing your order, if you require a firm pickup time up front.

Local pick-up is a great way to get your items faster than shipping them to you. You can also take the opportunity to try on other items when you stop by our studio.

CANCELLATIONS

Once an order has been placed, your payment method is charged immediately. If your order has not entered our fulfillment stage, we can cancel your order and we will refund your original payment method, including shipping fees, if applicable, but less all transaction fees. We personally cannot be refunded, and cannot pass a refund to you.

If your order has already shipped, you will need to return it, if eligible for return, less transaction fees, and shipping costs, if applicable.

Custom orders, reserved orders, and gift cards are final sale only, and cannot be cancelled/refunded. Please contact us at to inquire about your order status and cancelling an order. 

PAYMENTS

We accept all major credit cards via Shop Pay, and Shop Pay Installments, as well as PayPal, Amazon Pay, Google Pay and Apple Pay. If you'd like to make arrangements to pay by Venmo, contact us at info@cynthiarybakoff.com, and we will email you our QR code.